It can help individuals to better manage difficult people and situations. This goal is achieved through a combination of active listening and assertive communication that allows both sides to express their feelings and reach a resolution. It focuses on the use of words to create an outcome that is acceptable to both sides. The goals of Verbal Judo are to de-escalate tense situations in a way that is beneficial to all parties involved. This led him to create the Verbal Judo principles, which emphasised the importance of active listening, empathy, and assertive communication. He recognised that communication, when used in the right way, could be a powerful tool to defuse tense situations. He was able to observe how people interacted when faced with difficult situations and how they responded to different forms of communication. Thompson’s experience as a police officer gave him a unique insight into the power of words and how they can be used to resolve conflicts. With this in mind, Thompson crafted the philosophy behind Verbal Judo which emphasises active listening, empathy, and assertive communication. Through his experience on the streets, he saw the need for a more productive and respectful way of expressing feelings and resolving conflicts. Thompson was a former police officer who developed the technique to help law enforcement personnel manage difficult people more effectively. Verbal Judo is a form of communication and conflict resolution that utilizes words to de-escalate tense situations.
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